3 pairs of UGG bought at a store in NY at 68 Spring St.Manhattan,NY Mark was the name of the salesman.He told me after I brought the boots back that I could pick out anything else for exchange.He assured me that they were real UGG'S.I spent $770 dollars.The website assured me I was fooled again.Shoe Zone is the name of store.I cannot get a refund and I feel I was robbed.