I purchased 4 packs, 2 feline and 2 small canine. There are instructions in French, Dutch, English, etc.; The product matches the picture of the fake product, not the real one; no phone numbers or mailing addresses; I didn't have a clue it was coming from South Africa; There is no return address. The customer care offer a 100% refund if returned within 5 days, but no return address.A box is checked for commercial samples. I guess I'm out of luck.