On Friday 3rd March I bought 2 tennis rackets from a store called Just For Kickz LTD which is situated at Longacres Shopping Mall in Lusaka, Zambia. I returned them on Monday 6th March. Though the store received them they declined to refund me. Are you able to help me report the store to the Zambia bureau of standards or the consumer protection. I have already informed the Zambia tennis association but they can’t certify the authenticity of the rackets.