Bought a refurbished phone from TELO phone services. Phone exhibited problems w/i a couple of weeks if receipt. Called in problem, my daughter was encourage to wait a few more weeks to see if problem cleared up (not being told there was a 30 day return policy). She tolerated problem until screen went blank. When being given runaround by TELO she took it to the Apple Store at Fair Oaks Mall in Fairfax VA who told her ton contact police that it was counterfeit - am at end of character ###